ORDERING

ORDERING ONLINE
To make a purchase online simply choose the items you would like to purchase and add them to your shopping basket. Register your email and delivery details, complete payment details and submit your order. We will then email a confirmation of your order to you. Your order will be then processed and an email notification will be sent to confirm your order and another email once it has been dispatched.

CHANGING ORDER
Your order cannot be changed once it has been confirmed.

COLOURS
Colours can vary depending on the monitor you are viewing the item on. Due to this variance we cannot guarantee that your monitors display of a colour will be completely accurate.

PRICES
All prices are in New Zealand Dollars (NZ$). Prices are correct at time of publication, however we reserve the right to alter prices for any reason. The total cost of your purchase will be shown in your local currency on your credit card statement at the conversion date. Local import duties and taxes may apply in some countries when you receive your goods and will be the responsibility of the recipient to pay this.

Any queries, call our Online Store +64 9 972 0490 or email shop@sillsandco.com


CALL & COLLECT
Call & Collect allows you to secure your purchase and ask any questions that you may have!

Provided that your garment is available at the store you have rung (please see our ‘Store Availability’ information on each style) one of our team will be able to help you.

To see when our team will be available in store for Call & Collect please see opening hours here.

Our team will be able to process your purchase over the phone and arrange a time for you to collect it or for it to be delivered to you (within New Zealand only) for an extra charge, order value dependent.

We will send you a receipt of purchase to confirm your order and contact you when your order is ready to be collected in store! Please bring your receipt or photo I.D for collection.

If you have any queries regarding your Call & Collect, please contact the store that you chatted to directly here.

Shipping

Once your order has been confirmed and processed, you should receive your product within 1-3 working days if it is being sent to a New Zealand address. Delivery to South Island and rural addresses can take an extra day. Street addresses only. We cannot deliver to PO Boxes.

NEW ZEALAND
Street addresses only. We cannot deliver to PO Boxes.
Delivery is free for purchases over $150 within New Zealand.
Flat rate $8.50 if purchase is below $150 within New Zealand.

INTERNATIONAL
With delivery outside of New Zealand, the following charges will apply in NZD:

AUSTRALIA
Orders shipped to Australia start from $25 to $49 depending on the delivery postcode.

REST OF THE WORLD
Flat rate $50.

Please note: International deliveries may be subject to local import duties and taxes and are to be paid by the recipient of the package.

For our returns policy please click here.

PAYMENT

CREDIT CARDS
We accept Visa and Mastercard.

Payment by credit card will be redirected to an encrypted DPS payment Express gateway where you will be asked to input your credit card details. Your information will never be disclosed or sold by C.Sills Ltd.

When paying by credit card you will be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

AFTERPAY
Afterpay is available in store and online. Afterpay allows you to order your item(s) immediately and pay for your purchase over 4 installments due every 2 weeks.

To use Afterpay online simply add items to your shopping cart. When checking out, select Afterpay from the available payment methods. You will be directed to Afterpay's website.

If you are using Afterpay for the first time, you will need to register and provide your payment details to complete the transaction. If you have used Afterpay before, you can simply login and pay for your order. Late fees may apply if payments are not made on time.

Please see Afterpay terms here www.afterpay.com/terms

To use Afterpay you will need to:
• Live in New Zealand
• Be over 18 years of age
• Have a New Zealand debit or credit card
• Have a valid and verifiable email address and mobile number
• Be capable of entering into a legally binding contract

Please note that ID verification does not guarantee that your order with Afterpay will be approved, as per Afterpay’s terms. See www.afterpay.com/terms

LAYBUY
We now offer the option of lay-by via the LAYBUY platform. LAYBUY lets you order your online purchase immediately and divides the total cost over six weekly automatic payments, which are interest free.

To complete your purchase via LAYBUY, (first register with LAYBUY), select LAYBUY during checkout sign in to complete your purchase and your order is processed immediately and your payment schedule is established. One sixth is paid the day of the order and the rest is split over five weekly automatic payments.

LAYBUY is a service independent to Sills + Co, and payment obligations will lie with LAYBUY through the account you establish with them.  If you have any questions regarding your future payments please contact LAYBUY directly as we are unable to assist.

If you fail to make a payment, a default fee of $10 may be charged. Additional failure to make payments will result in further charges being applied to your account. These fees may be incurred for each payment that is late. For full terms and conditions please visit the LAYBUY website here.

LAYBUY is available to New Zealand based customers only.

CUSTOMER LOYALTY

SILLS + CO LOYALTY TERMS AND CONDITIONS
Here at Sills + Co, we love to recognise our loyal customers by offering them exclusive rewards! Earn 1 point for every $1 NZD you spend and unlock exciting perks...

EARNING SILLS + CO LOYALTY POINTS
We calculate the loyalty points you earn, on qualifying purchases, by giving you one loyalty point for every $1 NZD you spend. Loyalty points can only be earned on purchases of full price items. Please note, you will not earn points on purchases made using a loyalty voucher. Please note, loyalty points are valid for one year.

• Spend $1000 and receive $75 off your next purchase.
• Points will accrue on full price products storewide - excludes sale items, gift cards and Outlet Store purchases.
• Loyalty Program not available at our Outlet Store.

Customers with online store accounts are automatically enrolled in our loyalty program. If you don't have an account yet, it's easy to create one.

REDEEMING SILLS + CO REWARDS
Loyalty rewards can be redeemed on all full priced purchases over $100 made at the Sills + Co store or online. Only one $75 loyalty reward voucher is redeemable per transaction. Up to two vouchers may be used on a full priced purchase of $1000 and over. Valid for 12 months.

Sills + Co loyalty rewards cannot be redeemed:
• On items already discounted from the original RRP
• On the purchase from which the points were generated
• On an order after the order has been placed
• In conjunction with any other offer

HOW DO I USE MY REWARDS ONLINE?
If you have a loyalty voucher to spend this will show in the Payment section of the Checkout. Just enter the voucher amount and select ‘Activate’ to deduct it from the order total. Please note, you must be logged in under your loyalty account email address to redeem any vouchers.

HOW DO I CHECK MY LOYALTY VOUCHER BALANCE?
To check your loyalty account balance, first log in using the email address attached to your loyalty account, head to ‘My Account’, and your loyalty voucher balance will show under ‘Redeemable Loyalty Points’.

HOW DO I BECOME SILLS + CO LOYALTY MEMBER?
It's easy to join! To register online, select ‘Register’ and create your account. Make sure to tick 'I would like to join the Loyalty Program' box. Click here to register now.

Otherwise, head into a Sills + Co store to sign up with one of our lovely staff members! Click here for store locations.
 
TERMS & CONDITIONS
Sills + Co loyalty reward vouchers may only be used on www.sillsandco.com and in conjunction with the purchase of products shipped and sold by Sills + Co. Sills + Co reserves the right to modify or cancel vouchers at any time.

Sills + Co loyalty reward vouchers can only be redeemed once. If you return any of the items purchased with a rewards voucher, the voucher discount or value will be subtracted from the return credit.

The terms of Sills + Co Rewards may be varied from time to time at the absolute sole discretion of Sills + Co management. We will not provide any consideration for benefits gained or lost by these changes. We reserve the right to amend your account at any time without notice.

Please note that loyalty points cannot be earned on sale or discounted items. Our loyalty program automatically generates emails and on occasion the points balance sent may out of date and incorrect. We are in no way obliged to honour a point balance indicated in automatically generated emails and reserve the right to deduct or add points. 

RETURNS

ONLINE AND PHONE RETURNS POLICY
Sills + Co is committed to providing quality products and service to our customers. We hope you will love what you have ordered online or over the phone, but if something is not correct we are happy to exchange it, offer a credit or a refund; with the exceptions of:
• Sale items purchased online are not eligible for a refund.
• Outlet items purchased online are final. No exchanges or refunds.
• Personal care and intimate items cannot be returned or exchanged if you change your mind due to hygiene reasons, these items include: cosmetics, earrings, hair pieces, face masks, socks and underwear.

Please return goods to us in original condition, unworn and with original packaging and labels attached, within 14 days of receipt and we will refund, credit or exchange it.

Refunds will be made to the original payment method. Once we have received the item, we will email to confirm we have processed your payment.

Your first exchange will be delivered free, however any exchange thereafter will incur a delivery cost charged at normal rates.

Please note: Sills + Co reserves the right to return or reject any item that does not abide by the returns policy. If you have purchased an item from one of our stockists the item will need to be returned to them directly as the original point of purchase.

IN STORE RETURNS POLICY
Sills + Co is committed to providing quality products and service to our customers. When purchasing in store you will be able to view and try on the items you wish to buy. As such we cannot issue refunds for these items if you change your mind; we can provide you with a credit or exchange this item for you in store within 14 days of the original purchase date. Items must be returned with the purchase receipt and the items must be in original condition, unworn, with labels attached (please keep in mind that Sale items purchased in store are not eligible for a refund). Sale items that are transferred between stores for customers and paid for in advance, may be returned for store credit or a full refund if the item is not suitable.

Personal care and intimate items cannot be returned or exchanged if you change your mind due to hygiene reasons, these items include: cosmetics, earrings, hair pieces, face masks, socks and underwear.

Please note: Sills + Co reserves the right to return or reject any item that does not abide to the returns policy. If you have purchased an item from one of our stockists the item will need to be returned to them directly as the original point of purchase.

RETURNING PRODUCTS
ONLINE ORDER RETURNS
Please send your item(s) back with a completed Online Returns and Exchanges Form to the following address:
Sills + Co
Attn: Online Returns
26 Clarence Street
Devonport
Auckland 0624
New Zealand

PHONE ORDER RETURNS
Please send your item(s) back with a completed Phone Order Returns and Exchanges Form to the store the item was purchased from.
Please do not return your purchase to our Online address. You can find all our store addresses here.

Return shipping costs are to be covered by the customer.

Please note we recommend that your parcel is tracked as we cannot take responsibility for items that do not reach us. We are not responsible for return postage other than for incorrect or faulty items.

FAULTY PRODUCTS
Sills + Co will replace or refund any item deemed to be at fault by fabric flaw or manufacturing. Please return any item with a note describing the problem. Alternatively, please do not hesitate to email us at shop@sillsandco.com to arrange free return delivery and an exchange or refund.

Should a fault appear after a garment has been worn, it would be appreciated if you could launder it prior to returning it to us.

TERMS

SALE MERINO KNITS TERMS
Sale Merino Knits now 50% off starts 3:30pm 4/8/2022 (NZST). Excludes full priced Merino styles. Prices as marked. Welcome and loyalty vouchers cannot be used in conjunction with this offer; and sale purchases do not earn loyalty. Due to high sale demand we cannot guarantee the availability of stock during the offer period. Sale returns policy applies, click here for details.

SALE 30% OFF SELECTED CASHMERE TERMS
30% off selected Cashmere starts 3:30pm 1/8/2022 (NZST). Selected styles only. Prices as marked. Welcome and loyalty vouchers cannot be used in conjunction with this offer; and sale purchases do not earn loyalty. Due to high sale demand we cannot guarantee the availability of stock during the offer period. Sale returns policy applies, click here for details.

SALE PANTS AND SKIRTS TERMS
Sale pants and skirts now 50% off starts 4:00pm 27/7/2022 (NZST). Excludes full priced pant and skirt styles. Prices as marked. Welcome and loyalty vouchers cannot be used in conjunction with this offer; and sale purchases do not earn loyalty. Due to high sale demand we cannot guarantee the availability of stock during the offer period. Sale returns policy applies, click here for details.

SALE GETS BIGGER TERMS
Up to 50% off plus further markdowns starts 4:00pm 20/7/2022 (NZST). Selected styles only. Prices as marked. Welcome and loyalty vouchers cannot be used in conjunction with this offer; and sale purchases do not earn loyalty. Due to high sale demand we cannot guarantee the availability of stock during the offer period. Sale returns policy applies, click here for details.

PRIVACY POLICY

At Sills + Co we are committed to maintaining your privacy, we do not trade or rent your personal information to others. We understand that privacy of personal information is important to you. Because of the nature of our business it is necessary to obtain personal information. We will only ask for and use information we reasonably need to conduct our business. We will not be unduly intrusive nor obtain or use information in an inappropriate manner.

By purchasing from our site, you are agreeing to join our database for email updates. If you receive any promotional material from us and do not wish to receive any in future, please let us know and we will not send it to you. Our emails will always have an unsubscribe option.

WHY WE COLLECT THE INFORMATION
Your personal information is collected to enable us:
• to process orders and/or
• to inform you of special promotions, new catalogues and important changes to the C. Sills Ltd business that may be of interest to you. (Note: you may choose to receive these types of notifications)
• to improve our services to you.

LINKS TO OTHER WEBSITES
Our websites may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.