ORDERING

>>> COVID-19 UPDATE: Due to the current New Zealand Government Covid-19 restrictions we have added additional information on how we are processing orders, returns and shipments. Please click here for more information. <<<

ORDERING ONLINE
To make a purchase online simply choose the items you would like to purchase and add them to your shopping basket. Register your email and delivery details, complete payment details and submit your order. We will then email a confirmation of your order to you. Your order will be then processed and an email notification will be sent to confirm your order and another email once it has been dispatched.

CHANGING ORDER
Your order cannot be changed once it has been confirmed.

COLOURS
Colours can vary depending on the monitor you are viewing the item on. Due to this variance we cannot guarantee that your monitors display of a colour will be completely accurate.

PRICES
All prices are in New Zealand Dollars (NZ$). Prices are correct at time of publication, however we reserve the right to alter prices for any reason. The total cost of your purchase will be shown in your local currency on your credit card statement at the conversion date. Local import duties and taxes may apply in some countries when you receive your goods and will be the responsibility of the recipient to pay this.

Any queries, call our Online Store +64 9 972 0490 or email shop@sills-and-co.com

Shipping

>>> COVID-19 UPDATE: Due to the current New Zealand Government Covid-19 restrictions we have added additional information on how we are processing orders, returns and shipments. Please click here for more information. <<<

NEW ZEALAND
Street addresses only. We cannot deliver to PO Boxes.
Delivery is free for purchases over $150 within New Zealand.
Flat rate $8.50 if purchase is below $150 within New Zealand.

INTERNATIONAL
With delivery outside of New Zealand, the following charges will apply in NZD:

AUSTRALIA
Flat rate $10 if purchase is over $150 within Australia.
Flat rate $20 if purchase is under $150 within Australia.

REST OF THE WORLD
Flat rate $50.

Please note: International deliveries may be subject to local import duties and taxes and are to be paid by the recipient of the package.

For our returns policy please click here.

PAYMENT

CREDIT CARDS
We accept Visa and Mastercard.

Payment by credit card will be redirected to an encrypted DPS payment Express gateway where you will be asked to input your credit card details. Your information will never be disclosed or sold by C.Sills Ltd.

When paying by credit card you will be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

AFTERPAY
Afterpay is available in store and online. Afterpay allows you to order your item(s) immediately and pay for your purchase over 4 instalments due every 2 weeks.

To use Afterpay online simply add items to your shopping cart. When checking out, select Afterpay from the available payment methods. You will be directed to Afterpay's website.

If you are using Afterpay for the first time, you will need to register and provide your payment details to complete the transaction. If you have used Afterpay before, you can simply login and pay for your order. Late fees may apply if payments are not made on time.

Please see Afterpay terms here www.afterpay.com/terms

To use Afterpay you will need to:
• Live in New Zealand
• Be over 18 years of age
• Have a New Zealand debit or credit card
• Have a valid and verifiable email address and mobile number
• Be capable of entering into a legally binding contract

Please note that ID verification does not guarantee that your order with Afterpay will be approved, as per Afterpay’s terms. See www.afterpay.com/terms

LAYBUY
We now offer the option of lay-by via the LAYBUY platform. LAYBUY lets you order your online purchase immediately and divides the total cost over six weekly automatic payments, which are interest free.

To complete your purchase via LAYBUY, (first register with LAYBUY), select LAYBUY during checkout sign in to complete your purchase and your order is processed immediately and your payment schedule is established. One sixth is paid the day of the order and the rest is split over five weekly automatic payments.

LAYBUY is a service independent to Sills + Co, and payment obligations will lie with LAYBUY through the account you establish with them.  If you have any questions regarding your future payments please contact LAYBUY directly as we are unable to assist.

If you fail to make a payment, a default fee of $10 may be charged. Additional failure to make payments will result in further charges being applied to your account. These fees may be incurred for each payment that is late. For full terms and conditions please visit the LAYBUY website here.

LAYBUY is available to New Zealand based customers only.

CUSTOMER LOYALTY

EARNING LOYALTY POINTS
• Spend $750 and receive $75 off your next purchase.
• Points will accumulate on full priced Sills, Caroline Sills, and ISAAC + LULU clothing only - excludes sale items and our Outlet store.
• Loyalty Program not available at our Outlet Store.

LOYALTY VOUCHER REDEMPTION
• Redeemable on full priced Sills, Caroline Sills, and ISAAC + LULU clothing only - excludes our Outlet Store, sale items, homewares and accessories.
• Loyalty points may not be used as a lay by deposit or payment.
• No minimum spend.
• Valid for 12 months since last purchase.
• Loyalty vouchers may not be used in conjunction with any other vouchers or offers.

RETURNS

>>> COVID-19 UPDATE: Due to the current New Zealand Government Covid-19 restrictions we have added additional information on how we are processing orders, returns and shipments. Please click here for more information. <<<

ONLINE RETURNS POLICY
Sills + Co is committed to providing quality products and service to our customers. We hope you will love what you have ordered online, but if something is not correct we are happy to exchange it, offer a credit or a refund; with the exceptions of:
• Sale items purchased online are not eligible for a refund.
• Outlet items purchased online are not eligible for a refund or exchange.
• Personal care and intimate items cannot be returned or exchanged if you change your mind due to hygiene reasons, these items include: earrings, hair pieces, socks and underwear.

Please return goods to us in original condition, unworn and with labels attached within 14 days of receipt and we will refund, credit or exchange it.

Refunds will be made to the original payment method. Once we have received the item, we will email to confirm we have processed your payment.

If you need to exchange an item, please email shop@sills-and-co.com to ensure another size or colour is put aside for you.

Your first exchange will be delivered free, however any exchange thereafter will incur a delivery cost charged at normal rates.

Please note: Sills + Co reserves the right to return or reject any item that does not abide by the returns policy. If you have purchased an item from one of our stockists the item will need to be returned to them directly as the original point of purchase.

IN STORE RETURNS POLICY
Sills + Co is committed to providing quality products and service to our customers. When purchasing in store you will be able to view and try on the items you wish to buy. As such we cannot issue refunds for these items if you change your mind; we can provide you with a credit or exchange this item for you in store within 14 days of the original purchase date. Items must be returned with the purchase receipt and the items must be in original condition, unworn, with labels attached (please keep in mind that Final Sales are not eligible for any form of return). Items purchased over the phone with stores follow this same process. If you are unsure of the item, you will be best to purchase this online. Personal care and intimate items cannot be returned or exchanged if you change your mind due to hygiene reasons, these items include: earrings, hair pieces, socks and underwear.

Please note: Sills + Co reserves the right to return or reject any item that does not abide to the returns policy. If you have purchased an item from one of our stockists the item will need to be returned to them directly as the original point of purchase.

RETURNING PRODUCTS
Please send your item(s) back with a completed Returns and Exchanges Form to the following address:
Sills + Co
Attn: Online Returns
26 Clarence Street
Devonport
Auckland 0624
New Zealand

Return shipping costs are to be covered by the customer.

Please note we recommend that your parcel is tracked as we cannot take responsibility for items that do not reach us. We are not responsible for return postage other than for incorrect or faulty items.

FAULTY PRODUCTS
Sills + Co will replace or refund any item deemed to be at fault by fabric flaw or manufacturing. Please return any item with a note describing the problem. Alternatively, please do not hesitate to email us at shop@sills-and-co.com to arrange free return delivery and an exchange or refund.

Should a fault appear after a garment has been worn, it would be appreciated if you could launder it prior to returning it to us.

PRIVACY POLICY

At Sills + Co we are committed to maintaining your privacy, we do not trade or rent your personal information to others. We understand that privacy of personal information is important to you. Because of the nature of our business it is necessary to obtain personal information. We will only ask for and use information we reasonably need to conduct our business. We will not be unduly intrusive nor obtain or use information in an inappropriate manner.

By purchasing from our site, you are agreeing to join our database for email updates. If you receive any promotional material from us and do not wish to receive any in future, please let us know and we will not send it to you. Our emails will always have an unsubscribe option.

WHY WE COLLECT THE INFORMATION
Your personal information is collected to enable us:
• to process orders and/or
• to inform you of special promotions, new catalogues and important changes to the C. Sills Ltd business that may be of interest to you. (Note: you may choose to receive these types of notifications)
• to improve our services to you.

LINKS TO OTHER WEBSITES
Our websites may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.

COVID-19 UPDATE

RETAIL STORES
Great news! Our retail stores are back open at level 2 so you can pop in and visit us when you like. During Level 2, we will have a limit of 5 customers in store at any time to maintain physical distancing. We will also be following the government guidelines and all customers will need to sign our contact tracing register upon entry. This information will only be used for contact tracing purposes and will be kept secure.

Store Hours

Our stores are returning to normal trading hours in Level 2, click here to view our store open hours.

Contactless Phone and Collect
As in Level 3, our stores are happy to take your orders by phone and have this ready for you to collect in store whenever it suits you. Simply call your preferred store and our staff can assist you. 

Cleaning and Hygiene
Our store staff will be following increased cleaning protocols. We will be sanitising our touch points regularly throughout the day and maintaining the recommended physical distance from each other and our customers at all times.

Easy Store Returns
Rest assured that any purchases made with our retail stores during Level 3 can be exchanged or refunded during the first 2 weeks of Level 2.

Click here to find your preferred store phone number or email address.

ONLINE ORDERS
Our Online Store is now fully operational, all items on our website are available for purchase and shipment as of Tuesday 28 April 2020. Due to the high volume of orders shipment may take a little bit longer than usual, but please bear with us, we will get your order to you as quickly and safely as possible. You will receive a shipping confirmation email as soon as your order has been picked up by the courier. 

Should you have any questions about ordering online please feel free to contact us, we are more than happy to help.

Online phone: +64 9 972 0490 (Mon-Fri 9am-5pm NZST, closed Public Holidays)
Online email: shop@sills-and-co.com

PROCESSING ORDERS
For the safety of our customers, staff and couriers we are strictly following the New Zealand Government Covid-19 guidelines while processing orders including physical distancing, frequent and thorough sanitisation of surfaces, diligent hand washing and contactless delivery at alert Level 2.

RETURNS
At level 2 we are now processing returns and exchanges. Please be advised we will accept returns of items purchased from 5 March 2020 up until the level 4 lockdown began as we understand returning your purchase may have proven difficult during this period. If you have already emailed us to advise of your intention to return item(s) purchased during level 4 and 3 you can send these back to us now. Please ensure you return is tracked as the courier system is a bit overloaded at this time, this will ensure we receive your return.

Please send your item(s) back with a completed Returns and Exchanges Form to the following address:
Sills + Co
Attn: Online Returns
26 Clarence Street
Devonport
Auckland 0624
New Zealand

For the safety of our staff all returns will be held for 24 hours once we receive them before being processed as per the Level 2 recommendations.

CONTACT US
If you have any queries about your order or would simply like to know more about the products on our website please feel free to get in touch, our Online Team is more than happy to assist.

Online phone: +64 9 972 0490 (Mon-Fri 9am-5pm NZST, closed Public Holidays)
Online email: shop@sills-and-co.com