ORDERING

Ordering Online
To make a purchase online simply choose the items you would like to purchase and add them to your shopping basket. Register your email and delivery details, complete payment details and submit your order. We will then email a confirmation of your order and again once it is dispatched. Your order will be then processed and an email notification will be sent to confirm your order and again once it is dispatched.

Changing Order
Your order cannot be changed once it has been confirmed.

Colours
Colours can vary depending on the monitor you are viewing the item on. Due to this variance we cannot guarantee that your monitors display of a colour will be completely accurate.

Prices
All prices are in New Zealand Dollars (NZ$). Prices are correct at time of publication, however we reserve the right to alter prices for any reason. The total cost of your purchase will be shown in your local currency on your credit card statement at the conversion date. Local import duties and taxes may apply in some countries when you receive your goods and will be the responsibility of the recipient to pay this.

Any queries, call our Online Store (09) 972 0490 or email shop@sills-and-co.com

Shipping

NEW ZEALAND
>>> Please be advised due to the current Covid-19 alert level 4 restrictions imposed by the New Zealand Government shipment of items will be delayed until we have safe access to our warehouse again. This will be a minimum of 4 weeks from 24 March 2020. <<<

Street addresses only. We cannot deliver to PO Boxes.

Delivery is free for purchases over $150 within New Zealand.

Flat rate $8.50 if purchase is below $150 within New Zealand.

INTERNATIONAL
With delivery outside of New Zealand, the following charges will apply in NZD:

Australia
Flat rate $10 if purchase is over $150 within Australia.
Flat rate $20 if purchase is under $150 within Australia.

Rest of the world
Flat rate $50.

>>> Please be advised due to the current Covid-19 alert level 4 restrictions imposed by the New Zealand Government shipment of items will be delayed until we have safe access to our warehouse again. This will be a minimum of 4 weeks from 24 March 2020. <<<

Please note: International deliveries may be subject to local import duties and taxes and are to be paid by the recipient of the package.

For our returns policy please click here.

PAYMENT

Credit Cards

We accept Visa and Mastercard.

Payment by credit card will be redirected to an encrypted DPS payment Express gateway where you will be asked to input your credit card details. Your information will never be disclosed or sold by C.Sills Ltd.

When paying by credit card you will be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

LAYBUY

We now offer the option of Lay-by via the LAYBUY platform. LAYBUY lets you receive your online purchase immediately and divides the total cost over six weekly automatic payments, which are interest free.

To complete your purchase via LAYBUY, (first register with LAYBUY), select LAYBUY during checkout sign in to complete your purchase and your order is processed immediately and your payment schedule is established. One sixth is paid the day of the order and the rest is split over five weekly automatic payments.
LAYBUY is a service independent to Sills + Co, and payment obligations will lie with LAYBUY through the account you establish with them.  If you have any questions regarding your future payments please contact LAYBUY directly as we are unable to assist.
If you fail to make a payment, a default fee of $10 may be charged. Additional failure to make payments will result in further charges being applied to your account. These fees may be incurred for each payment that is late. For full terms and conditions please visit the LAYBUY website here.

LAYBUY is available to New Zealand based customers only.

CUSTOMER LOYALTY

Earning Loyalty Points

• Spend $750 and receive $75 off your next purchase.
• Points will accumulate on full priced Sills, Caroline Sills, and ISAAC + LULU clothing only - excludes sale items and our Outlet store.
• Loyalty Program not available at our Outlet Store.

Loyalty Voucher Redemption

• Redeemable on full priced Sills, Caroline Sills, and ISAAC + LULU clothing only - excludes our Outlet Store, sale items, homewares and accessories.

• Loyalty points may not be used as a lay by deposit or payment.

• No minimum spend.
• Valid for 12 months since last purchase.

• Loyalty vouchers may not be used in conjunction with any other vouchers or offers.

RETURNS

Online Returns Policy
Sills + Co is committed to providing quality products and service to our customers. We hope you will love what you have ordered online, but if something is not correct we are happy to exchange it, offer a credit or a refund; with the exceptions of:
• Sale items purchased online are not eligible for a refund.
• Personal care and intimate items cannot be returned or exchanged if you change your mind due to hygiene reasons, these items include: earrings, hair pieces, socks and underwear.

Please return goods to us in original condition, unworn and with labels attached within 14 days of receipt and we will refund, credit or exchange it.

Refunds will be made to the original payment method. Once we have received the item, we will email to confirm we have processed your payment.

If you need to exchange an item, please email shop@sills-and-co.com to ensure another size or colour is put aside for you.

Your first exchange will be delivered free, however any exchange thereafter will incur a delivery cost charged at normal rates.

Please note: Sills + Co reserves the right to return or reject any item that does not abide by the returns policy. If you have purchased an item from one of our stockists the item will need to be returned to them directly as the original point of purchase.

In Store Returns Policy
Sills + Co is committed to providing quality products and service to our customers. When purchasing in store you will be able to view and try on the items you wish to buy. As such we cannot issue refunds for these items if you change your mind; we can provide you with a credit or exchange this item for you in store within 14 days of the original purchase date. Items must be returned with the purchase receipt and the items must be in original condition, unworn, with labels attached (please keep in mind that Final Sales are not eligible for any form of return). Items purchased over the phone with stores follow this same process. If you are unsure of the item, you will be best to purchase this online. Personal care and intimate items cannot be returned or exchanged if you change your mind due to hygiene reasons, these items include: earrings, hair pieces, socks and underwear.

Please note: Sills + Co reserves the right to return or reject any item that does not abide to the returns policy. If you have purchased an item from one of our stockists the item will need to be returned to them directly as the original point of purchase.

Returning Products
Please send your item(s) back with a completed Returns and Exchanges form to the following address:

Sills + Co
Attn: Online Returns
26 Clarence Street
Devonport
Auckland 0624
New Zealand

Return shipping costs are to be covered by the customer.

Please note we recommend that your parcel is tracked as we cannot take responsibility for items that do not reach us. We are not responsible for return postage other than for incorrect or faulty items.


Faulty Products
Sills + Co will replace or refund any item deemed to be at fault by fabric flaw or manufacturing. Please return any item with a note describing the problem. Alternatively, please do not hesitate to email us at shop@sills-and-co.com to arrange free return delivery and an exchange or refund.

Should a fault appear after a garment has been worn, it would be appreciated if you could launder it prior to returning it to us.

PRIVACY POLICY

At Sills + Co we are committed to maintaining your privacy, we do not trade or rent your personal information to others. We understand that privacy of personal information is important to you. Because of the nature of our business it is necessary to obtain personal information. We will only ask for and use information we reasonably need to conduct our business. We will not be unduly intrusive nor obtain or use information in an inappropriate manner.

By purchasing from our site, you are agreeing to join our database for email updates. If you receive any promotional material from us and do not wish to receive any in future, please let us know & we will not send it to you. Our emails will always have an unsubscribe option.

Why we collect the information?

Your personal information is collected to enable us:
• to process orders and/or
• to inform you of special promotions, new catalogues and important changes to the C. Sills Ltd business that may be of interest to you. (Note: you may choose to receive these types of notifications)
• to improve our services to you.

Links to other websites
Our websites may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.

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