Ordering
We work hard to make your online shopping experience is as seamless as possible, if you need any assistance along the way please feel free to contact us.
TO PLACE AN ORDER ONLINE
Choose a category or brand from the menu or search to explore a specific style or edit.
Click through to a garment to discover more including additional imagery, fabric composition, fit notes, and sizing guide. 'Add to Cart' in your desired size and/or colour, and once you've selected all your garments head to the checkout by clicking the little bag in the top right corner, and selecting ‘Checkout’. Sign in to your account or check out as a guest, and proceed through the checkout. Enter your address and payment method to complete your order. We'll confirm the order and it will be carefully prepared and shipped to you, with email updates along the way.
AVAILABILITY
To ensure that all our customers have equal access to all our stock, online orders are sourced from both our retail stores and our warehouse and our website stock is reflective of the stock we have company-wide. Though very unlikely, stock discrepancies may occur and it is possible that an item is purchased in-store before we are able to process your order. In this instance we will notify you as soon as possible with an alternative or solution.
CHANGING OR CANCELLING YOUR ORDER
We are not able to make changes to an order once confirmed. If you would like to cancel your order please contact us as soon as possible.
COLOURS
Colours can vary depending on the monitor you are viewing the item on. Due to this variance we cannot guarantee that your monitors display of a colour will be completely accurate.
PRICES
All prices are in New Zealand Dollars (NZ$). Prices are correct at time of publication, however we reserve the right to alter prices for any reason. The total cost of your purchase will be shown in your local currency on your credit card statement at the conversion date.
PAYMENT
Online payments can be made by:
• Visa
• Mastercard
• Afterpay (NZ)
• PayPal
• Sills + Co Store Credit
• Sills + Co Gift Card
Payment by credit card will be redirected to an encrypted DPS payment Express gateway where you will be asked to input your credit card details. Your information will never be disclosed or sold by C.Sills Ltd.
PHONE ORDERS
If online shopping isn’t for you, please feel free to call any of our 6 stores nation-wide for our Phone Order service. Our team will be able to process your purchase over the phone and arrange a time for you to collect it or for it to be delivered to you (within New Zealand only, shipping costs may apply). To see when our team will be available in store for phone orders please see opening hours here. We will send you a receipt of purchase to confirm your order and contact you when your order is ready to be collected in store! Please bring your receipt or photo I.D for collection. If you have any queries regarding your phone order, please contact the store that you placed your Phone Order with directly.